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There is no power.
• Press the POWER button on the remote control or on the top of your Sound Bar.
• Ensure the power cord is securely connected.
• Ensure the light on the power adapter is glowing green.
• Plug a different device into the electrical outlet to verify that the outlet is working correctly.
There is no sound.
• Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar.
• Press MUTE on the remote to ensure the Sound Bar is not muted.
• Press INPUT on the remote or on the top of your Sound Bar to select a different input source.
• If you are using a SPDIF/Optical connection, make sure your TV is set to PCM audio output.
• Your TV may be set to variable audio output. Conrm that the audio output setting is set to FIXED or
STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information.
• If using Bluetooth, ensure that the volume on your source device is turned up and that the device is not
muted.
• If using Bluetooth, ensure that your source device is paired with the Sound Bar.
I hear buzzing or
humming.
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the
problem may be with the original device.
• Connect your device to a different input on the Sound Bar.
HELP & TROUBLESHOOTING
All VIZIO products include FREE lifetime technical support.
The VIZIO support team is highly trained and is based in the United States.
We can help with:
• Product Setup
• Technical Problems
• Warranty Questions
• And More
Phone:
Email:
Web:
(877) 698-4946 (TOLL-FREE)
techsupport@VIZIO.com
www.VIZIO.com/support
Hours of operation:
Monday - Friday: 5 AM TO 9 PM (PST)
Saturday - Sunday: 8 AM TO 4 PM (PST)