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Before requesting service
Wireless controller
The wireless controller does not function.
When using the wireless controller, you must pair it with the system
and assign a controller number. With the system turned on (power
indicator is lit solid green), connect the system and the controller
using the USB cable, and then press the PS button on the controller.
The controller number may have been cleared. Press the PS button
on the controller to reassign the number.
With some software, you may need to use a specified controller
number. Refer to the manual for the software in use.
Check the charge level of the wireless controller battery. When the
controller is used in wireless mode, it will not function if the battery
does not have any charge left. Charge the battery by connecting
the controller to the system with the USB cable.
If you cannot use the controller even after checking the items
above, try resetting the wireless controller by pushing the reset
button on the controller rear with a thin-tipped object such as a pen.
Reset button
The wireless controller operates in an abnormal manner.
Try resetting the wireless controller by pushing the reset button on
the controller rear with a thin-tipped object such as a pen.
The wireless controller does not vibrate.
Check that you are using a DUALSHOCK
®
3 Wireless Controller.
The SIXAXIS
®
Wireless Controller does not vibrate.
Try selecting (Settings) (Accessory Settings) [Controller
Vibration Function], and then setting [Vibration Function] to [On].
The software may not support the vibration function. Refer to the
instruction manual for the software. For software downloaded from
(PlayStation
®
Store), refer to the compatibility notice information
included in the software’s online description.
The response to button operations is slow.
The response speed may be slow on an LCD display or PC display.
This is not a malfunction.
The battery does not charge or does not fully recharge.
The battery can only be charged when the system is turned on.
(The power indicator on the system front is lit solid green.)
See "Wireless controller battery" (
page 51).
The battery charge does not last long.
The battery may be wearing out. Battery charge duration will
gradually decrease with repeated usage and age. See "Wireless
controller battery" (
page 51).
Even when the wireless controller is not being used, it loses its
charge over time.
The controller’s battery slowly loses its charge even when the
controller is not in use. It is recommended that you charge the
controller frequently.