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Support
Before requesting service
Music
Music does not play.
The playback methods may be limited for some music data
that is distributed through the Internet. In such cases, the
data may not be able to be played on the PSP
® system.
The system does not recognize a music file.
Check that the music data is sav
ed in the correct folder. For
details, refer to the online user’s guide (
page 7).
Music data of types that are not compatible with the PSP
®
system will not be recognized.
T
o play WMA format data, you must first activate
(System Settings)
[Enable WMA Playback].
Photo
Images do not display.
Depending on the image data size, certain images may not
be viewable.
If images are edited using a PC, they may not be vie
wable.
The system does not recognize an image file.
Check that the data is sav
ed in the correct folder. For
details, refer to the online user’s guide (
page 7).
If the file name or folder name is changed, the system may
not recognize it.
Images that are not compatible with the PSP
® system will
not be recognized.
Network
A connection to the network cannot be established.
Check that the WIRELESS switch on the left side of the
system is turned on.
If
(Power Save Settings) [WLAN Power Save] is set
to [On], you may not be able to transmit data correctly.
There may be too much distance between the system and
the access point or, when in ad hoc mode, between the
system and the other player’s system.
Check that the network settings are correct. Refer to the
instructions supplied with the netw
ork equipment and by
your Internet service provider to make the correct network
settings.
Depending on the access point setting, you may need to
enter the system’s MAC address. You can check the MAC
address under
(System Settings) [System
Information].
When communicating with another system in ad hoc mode,
both systems must be set to the same channel. You can
check the currently set channel under
(Network
Settings)
[Ad Hoc Mode].
If a device that causes radio interference such as a
micro
wave oven is nearby, system communications may not
work properly.
The Web page does not display properly.
Certain content, such as content that requires specialized
software, may not display properly on some Web pages.