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Before requesting service
Depending on how a disc is being used, such as when copying an
audio CD to the hard disk or starting software from a disc, disc
noise may be louder than normal.
Furthermore, some software may cause more disc noise than
others.
You forgot your password for security settings.
If you restore the system using
(Settings) (System
Settings)
[Restore Default Settings], your password will return to
"0000". However, note that all settings other than the password will
also be reset. Once these settings are reset, they cannot be
recovered.
The system is warm.
When the system is being used or is turned on, it may become
warm. This is not a malfunction.
The screen freezes during gameplay.
Check whether the disc is scratched or dirty. If dirty, wipe it gently
with a soft cloth.
If you have game data for PlayStation
®
3 format software installed,
try deleting the game data and reinstalling the software. Select
(Game) (Game Data Utility), press the button, and
then delete the game data from the options menu. Next, reinstall the
PlayStation
®
3 format software. Be careful not to delete the saved
data for the game.
The screen is frozen. The system does not operate.
Disconnect all accessories such as USB devices from the system,
and then restart the system. Pressing the power button for 15
seconds or longer will force the system to turn off (enter standby
mode). After the system turns off, turn it on again.
The power indicator is flashing red and green alternately.
The interior of the system has become hot. Check whether the
system is being used in a hot location or whether the vents are
blocked. Continuing to use the system in the above condition will
cause it to stop functioning. Turn the system off and leave it unused
until it cools down. After the system cools down, turn it on again.
The power indicator is flashing red and the system does not
operate.
The temperature inside the system may be too high. Check whether
the system is being used in a hot location or whether the vents are
blocked. Press the power button to stop the flashing, and then leave
the system turned off until it cools down. After it cools down, turn on
the system again.
The system does not recognise content.
The content may be of a format that is not supported by the system.
Content of types not supported by the system will not be
recognised. For information on supported formats, refer to the
online user’s guide (access from : eu.playstation.com/manuals).