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Before requesting service
Before requesting service
Go through this section if you experience difficulty in operating the
PS3™ system. Should any problem persist, contact the appropriate
PlayStation
®
customer service helpline which can be found within every
PlayStation
®
3 software manual.
Power
The system does not turn on.
Check that the AC power cord is securely inserted in the system
and the electrical outlet.
Picture
There is no picture on the TV screen.
Check that the cable is securely inserted. Try disconnecting the
cable from the PS3™ system or TV and then reconnecting it.
There may be a problem with the AV cable in use. Try using another
cable that is compatible with the PS3™ system.
Adjust the video input on the TV to match the input connector that is
being used to connect to the PS3™ system.
If the video output settings on the system do not match those of the
cable or TV in use, there may be no picture. If the screen goes
blank, turn off the system. Then, with only the system and the TV
connected, press the system’s power button for more than 5
seconds to turn the system back on. The video output settings will
automatically be reset to the standard definition (SD) resolution.
The picture is distorted.
Check that the cable is securely inserted. Try disconnecting the
cable from the PS3™ system or TV and then reconnecting it.
The Blu-ray Disc (BD) or DVD cannot be played, or the picture is
distorted.
When outputting DVD content or PlayStation
®
3 format software in
standard definition (SD) resolution, only discs recorded in the PAL
standard can be played.
If the system is connected to a VCR, copy protection encoding on
some BDs and DVDs may cause image distortion, or may cause the
image to become lighter or darker. In such cases, connect the
system to the TV directly. You may also see a similar occurrence if
using a combination TV/VCR unit.
If the BD or DVD does not match the region code set in the system,
it cannot be played. For details, see "Region codes" (
page 49).
Some DVDs are preset with parental control restrictions. Enter the
password that was set in
(Security Settings) to temporarily
increase the parental control level.
If you record video content on DVD-R, DVD-RW, DVD+R or
DVD+RW media using a device such as a DVD recorder, you must
finalise the media before playing it on the PS3™ system. Finalise the
media using the recording device.
Some BDs are preset with parental control restrictions. Enter the
password that was set in
(Security Settings) to change the
parental control level.
The BD may be disc-locked. Enter the password that was set when
the disc was created.
See also the notices under "Playable discs" (
page 49).
Certain BDs cannot be played.
To play commercially available BD video software, in some cases
the encryption key for AACS (Advanced Access Control System)
may need to be renewed. The encryption key can be renewed when
the system software is updated.