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Troubleshooting
Before seeking assistance, check the following information.
The screen stays blank even though the power is on.
•
Make sure the battery pack is charged. The power indicator LED should
light red or green depending on how much charge is in the battery.
• Turn the power off. Wait a few moments, then turn the power on.
• Turn the power off. Remove game and reinsert it, then turn the
power on.
• If you are using the AC Adapter, make sure it is securely connected to
both the Nintendo DS and the wall outlet.
Image appears but there is no sound.
• Try adjusting the volume control.
• If headphones are attached to the Nintendo DS, sound will not come
through the speakers.
• If you are using headphones, make sure they are securely plugged
into the headphone jack.
• Some games may have no sound during parts of the game.
Image appears but system is locked up.
• Make sure the game is inserted completely into the appropriate slot.
• Turn the power off. Remove game and reinsert it, then turn the
power on.
• Make sure the game connector and game slots are clean and free of
foreign material.
Battery life seems short and charging takes a long time.
• Make sure the surrounding temperature is above 50 degrees.
Low temperatures will adversely affect battery performance.
• Battery life may also decrease over time. After
500 recharges, battery
life may be only 70% of the battery life when new.
Game Boy Game Pak does not fit into the Nintendo DS.
• Make sure you are using a Game Boy Advance Game Pak. Slot 2 on
the Nintendo DS will only work with DS accessories and Game Boy
Advance Game Paks.
Wireless game play or communication does not work.
• Make sure the game supports wireless game play.
•
For Multi-Card play, each DS system must have a Game Card inserted.
• Make sure all DS systems are within 30 feet (10 m) or less of each
other to begin with. The signal strength should be at least two bars.
• Review the instruction booklet for the game you are playing for
correct setup instructions.
Wireless game play or communication seems interrupted or
unstable.
• Make sure all DS systems are within 30 feet (10 m) or less of each
other to begin with. The signal strength should be at least two bars.
• Make sure there are no obstructions between the systems.
• Make sure the systems are facing each other.
• Make sure the batteries are charged.
•
Check for interference from
other devices (wireless LAN, microwave
ovens, cordless devices, computers), and move to another location or
turn off the interfering device if necessary.
PictoChat doesn't work.
• Make sure there are no more than 16 participants in one chat room.
• Try switching all participants to a different chat room.
•
Review the Wireless Signal Strength and PictoChat sections, pages 15-16.
The Touch Screen doesn't work.
• Make sure you are using the stylus on the correct area of the
Touch Screen.
• Check the alignment of the stylus contact point using the Touch
Screen adjustment (see page 23).
• Review the instruction booklet for the game you are playing for
correct operation of the stylus.
• If the Touch Screen is scratched, dirty or contaminated with foreign
material, follow the cleaning procedures on page 8.
The microphone doesn't work.
•
Only games designed to use the microphone feature will work with the
microphone. Make sure the game you are playing includes this feature.
• If using an external microphone, make sure it is plugged securely into
the microphone jack.
When the power is turned OFF there is an after-image left on
the screen.
• An after-image may appear on the screen after turning the power off.
This after-image will not damage the DS and will disappear after a
short time.
When playing Game Boy Advance games, the Multi-player
features don't work.
• Multi-player features on Game Boy Advance games don't work on the
Nintendo DS.
If your Nintendo DS still does not operate correctly after trying
the above remedies, please visit the customer service area of our
web site at www.nintendo.com or call 1-800-255-3700.