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TROUBLESHOOTING
If you encounter problems, try the possible
solutions provided below.
Big Button Pad Does Not Work
Big Button Pads automatically connect and
communicate with your console when you
press a button. If the console is turned on, the
infrared receiver cable is plugged in, and you
do not get any response from the Big Button
Pad:
• Move the Big Button Pad and the infrared
receiver closer to each other, making sure
there is nothing blocking the line of sight
between the two.
• Remove and reinsert the infrared receiver
cable into the console controller port, or
try using another open controller port on
the console.
• Make sure that the Big Button Pad’s
batteries are fresh, AA alkaline batteries
and are installed correctly.
nOTE
The Big Button Pad does not support vibration.
Poor Performance with the
Xbox 360 Console
• Make sure that you have fresh batteries in
the Big Button Pad.
• Point the Big Button Pad directly at the
infrared receiver.
• Verify that the infrared receiver is not
blocked or covered.
• Make sure that you’re using the Big Button
Pad within the 10-15 foot range of the
infrared receiver.
• Close drapes and blinds during daylight
hours to minimize stray light.
IF YOU NEED MORE HELP
Go to www.xbox.com/support or call Xbox
Customer Support:
• United States and Canada: 1-800-4MY-
XBOX (1-800-469-9269)
TTY users: 1-866-740-XBOX (1-866-740-
9269)
• Mexico: 001-866-745-83-12 (TTY users:
001-866-251-26-21)
• Colombia: 01-800-912-1830
• Brazil: 0800-891-9835
• Chile: 1230-020-6001
Do not take your Xbox 360 console or its
accessories to your retailer for repair or
service unless instructed to do so by an Xbox
Customer Support representative.
DO nOT aTTEmpT rEpairs
Do not attempt to take apart, service,
or modify the Xbox 360 console, power
supply, or its accessories in any way.
Doing so could present the risk of serious
injury or death from electric shock or re,
and it will void your warranty.