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A. LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this Mackie
SRM450 for a period of five years from the original
date of purchase with the following exception:
warranty on all its loudspeaker components
including woofers and compression drivers are only
warranted for two years. If any defects are found in
the materials or workmanship or if the product fails
to function properly during the applicable warranty
period, LOUD Technologies, at its option, will
repair or replace the product. This warranty
applies only to equipment sold and delivered
within the U.S. by LOUD Technologies Inc. or its
authorized dealers.
B. Failure to register online or return the product
registration card will not void the five-year warranty.
C. Service and repairs of Mackie products are to be
performed only at the factory (see D below) OR at an
Authorized Mackie Service Center (see E below).
Unauthorized service, repairs, or modification will
void this warranty.
D. To obtain factory service:
1. Call LOUD Technologies at 800/258-6883,
7 AM to 5 PM Monday through Friday (Pacific
Time) to get a Return Authorization (RA). Products
returned without an RA number will be refused.
2. Pack the SRM450 in its original shipping
carton. If you do not have the carton, just ask for
one when you get your RA number, and we’ll
send a shipping carton out promptly. More
information on packing can be found in the
Service section of this manual. Also include a
note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price
and date showing, and your return street address
(no P.O. boxes or route numbers, please!). If we
cannot duplicate the problem or establish the
starting date of your Limited Warranty, we may,
at our option, charge for service time.
3. Ship the product in its original shipping
carton, freight prepaid to:
MACKIE
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA, 98072, USA
IMPORTANT: Make sure that the RA number is
plainly written on the shipping carton.
E. To obtain service from an Authorized Mackie Service
Center:
1. Call LOUD Technologies at 800/258-6883,
7 AM to 5 PM Monday through Friday (Pacific
Time) to get: 1) The name and address of your
nearest Authorized Mackie Service Center and
2) A return authorization (RA). You must have
an RA number before taking your unit to a
service center.
2. Make sure that you have a copy of your
loudspeaker’s sales receipt from the store where
you bought the product. It is necessary to establish
purchase date and thus determine whether or not
your loudspeaker is still under warranty. If you can't
find it, the Authorized Service Center may charge
you for repairs even if your loudspeaker is still
covered by the Five-Year Limited Warranty.
3. Make sure that the problem can be dupli-
cated. If you bring your loudspeaker to an
Authorized Service Center and they can't find
anything wrong with it, you may be charged a
service fee.
4. If the Authorized Mackie Service Center is
located in another city, pack the loudspeaker in
its original shipping carton. More information on
packing can be found in the Service section of
this manual.
5. Contact the Authorized Mackie Service Center
to arrange service or bring the loudspeaker to them.
F. LOUD Technologies and Authorized Mackie
Service Centers reserve the right to inspect any
products that may be the subject of any warranty
claims before repair or replacement is carried out.
LOUD Technologies and Authorized Mackie Service
Centers may, at their option, require proof of the
original date of purchase in the form of a dated copy
of the original dealer’s invoice or sales receipt. Final
determination of warranty coverage lies solely with
LOUD Technologies or its Authorized Service Centers.
G. Mackie loudspeakers returned to LOUD Tech-
nologies and deemed eligible for repair or
replacement under the terms of this warranty will
be repaired or replaced within thirty days of receipt
by LOUD Technologies. LOUD Technologies may
use refurbished parts for repair or replacement of
any product. Products returned to LOUD Technolo-
gies that do not meet the terms of this Warranty will
be repaired and returned C.O.D. with billing for
labor, materials, return freight, and insurance.
Products repaired under warranty at the factory will
be returned freight prepaid by LOUD Technologies
to any location within the boundaries of the USA.
H. LOUD Technologies warrants all repairs
performed on Mackie products for 90 days or for
the remainder of the original warranty period.
LOUD Technologies assumes no responsibility for
the quality or timeliness of repairs performed by
Authorized Mackie Service Centers.
I. This warranty is extended to the original
purchaser and to anyone who may subsequently
purchase this product within the applicable
warranty period.
J. This is your sole warranty. LOUD Technologies
does not authorize any third party, including any
dealer or sales representative, to assume any
liability on behalf of LOUD Technologies or to make
any warranty for LOUD Technologies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE
SOLE WARRANTY GIVEN BY LOUD TECHNOLOGIES
INC. AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS AND IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO FIVE YEARS
FROM THE DATE OF ORIGINAL PURCHASE FROM
AN AUTHORIZED MACKIE DEALER. UPON
EXPIRATION OF THE APPLICABLE WARRANTY
PERIOD, LOUD TECHNOLOGIES INC. SHALL
HAVE NO FURTHER WARRANTY OBLIGATION
OF ANY KIND. LOUD TECHNOLOGIES INC.
SHALL NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES THAT
MAY RESULT FROM ANY DEFECT IN THE
MACKIE PRODUCT OR ANY WARRANTY CLAIM.
Some states do not allow exclusion or limitation of
incidental, special, or consequential damages or a
limitation on how long warranties last, so some of
the above limitations and exclusions may not apply
to you. This warranty provides specific legal rights
and you may have other rights which vary from
state to state.
Please keep your sales receipt in a safe place.
SRM450 LIMITED WARRANTY