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Troubleshooting
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Troubleshooting
If memory cards do not appear in My Computer or Windows
Explorer (Windows operating systems) or no icon appears on the
desktop when a card is inserted into the reader (Mac operating
systems), check the following:
• Make sure that the USB cable is fully connected to your card
reader. Unplug and reconnect your card reader.
• Try a different memory card of the same type in the same
slot. If a different memory card works, the original memory
card should be replaced.
• Disconnect the cable from your card reader and shine a
flashlight into the empty card slots. Look to see if any pin
inside is bent, and straighten bent pins with the tip of a
small, pointed instrument, such as a mechanical pencil or
jeweler's screwdriver. Replace your memory card reader if a
pin has bent so much that it touches another pin.
If memory cards appear in My Computer (Windows operating
systems) or Macintosh HD (Mac operating systems) but errors
occur when writing or reading, check the following:
• Make sure that the memory card is fully inserted into the
slot.
• Try a different memory card of the same type in the same
slot. If the different memory card works, the original
memory card should be replaced.
• Some cards have a read/write security switch. Make sure
that the security switch is set to Write Enabled.
• Make sure that the amount of data you attempted to store
has not exceeded the capacity of the card.