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Alacritech Scalable Networking Accelerator Hardware Installation Guide (Copper) A-1
Appendix A Hardware Warranty and Information
LIMITED LIFETIME HARDWARE WARRANTY
Alacritech warrants to the original owner that the hardware product delivered in this package
will be free from defects in material and workmanship. This warranty does not cover of the
product if it is damaged in the process of being installed or improperly used.
THE ABOVE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS,
IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF NON-
INFRINGEMENT OF INTELLECTUAL PROPERTY, MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE ARISING OUT OF ANY PROPOSAL, SPECIFICATION, OR SAM-
PLE.
This warranty does not cover replacement of accelerator products damaged by abuse, acci-
dent, misuse, neglect, normal wear and tear, alteration, repair, disaster, improper installation, or
improper testing. If the accelerator product is found to be defective, Alacritech, at its option, will
replace or repair the hardware product at no charge except as set forth below provided that you
deliver the accelerator product along with a Return Material Authorization (RMA) number (see
below), along with proof of purchase, either to the dealer from whom you purchased it or to
Alacritech with an explanation of any deficiency.
With the same RMA procedure, at your option, Alacritech will refund your purchase price if the
product is found to be defective and is returned within three months of the purchase date.
If you ship the accelerator product, you must assume the risk of damage or loss in transit. You
must use the original container and pay the shipping charge.
Alacritech may replace or repair the accelerator product with either new or reconditioned parts,
and any accelerator product, or part thereof replaced by Alacritech becomes Alacritech’s prop-
erty. Repaired or replaced accelerator products will be returned to you at the same revision
level as received or higher, at Alacritech’s option. Alacritech reserves the right to replace dis-
continued accelerator products with an equivalent current generation accelerator product.
Returning a Defective Product
Before returning any accelerator product, contact Alacritech Customer Support and obtain a
Return Material Authorization (RMA) number by using the automated support service at
http://www.alacritech.com/html/techsupport.html
.
If the Customer Support Group verifies that the accelerator product is defective, they will have
the RMA department issue you an RMA number to place on the outer package of the accelera-
tor product. Alacritech cannot accept any product without an RMA number on the package.
Limitation of Liability and Remedies
ALACRITECH’S SOLE LIABILITY HEREUNDER SHALL BE LIMITED TO DIRECT, OBJEC-
TIVELY MEASURABLE DAMAGES. IN NO EVENT SHALL ALACRITECH HAVE ANY LIABIL-
ITY FOR ANY INDIRECT OR SPECULATIVE DAMAGES (INCLUDING, WITHOUT LIMITING
THE FOREGOING, CONSEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES) INCLUD-
ING, BUT NOT LIMITED TO, INFRINGEMENT OF INTELLECTUAL PROPERTY, REPRO-
CUREMENT COSTS, LOSS OF USE, BUSINESS INTERRUPTIONS, LOSS OF GOODWILL,
AND LOSS OF PROFITS, WHETHER ANY SUCH DAMAGES ARISE OUT OF CONTRACT
NEGLIGENCE, TORT, OR UNDER ANY WARRANTY, IRRESPECTIVE OF WHETHER
ALACRITECH HAS ADVANCE NOTICE OF THE POSSIBILITY OF ANY SUCH DAMAGES.