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48 P100i User’s Manual 980590-001 Rev. A
Troubleshooting
Troubleshooting Procedures
Example • There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause:
• Ribbon cartridge is not correctly positioned.
Solutions:
• Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that
there are no wrinkles in the ribbon.
• Replace ribbon cassette.
Possible Cause:
• Printhead is dirty.
Solution:
• Clean the Printhead (refer to Chapter 5).
Possible Cause:
• Printhead elements are damaged (e.g., scratched or burnt).
Solution:
• Call Zebra Customer Service for Printhead replacement information.