Before You Call For Service
If you are having an operating problem,
check the chart to see what the cause
might be before you call for assistance.
OPERATING PROBLEM
CHECK IF
WHAT TO DO
Freezer will not run
Motor runs too long
l
Power cord is plugged into live circuit with
l
Firmly plug power cord into electrical circuit.
proper voltage.
Check circuit voltage at fuse/circuit breaker
box.
l
Fuse has blown or circuit breaker has
l
Replace fuse with a time-delay fuse of the
tripped. Also check if a time-delay fuse has
correct capacity. Reset circuit breaker.
been used.
l
Power failure has occurred.
l
See “If electricity goes off” on page 4.
l
Large amounts of unfrozen food have been
l
Add no more than 2 to 3 pounds of unfrozen
added to freezer.
food per cubic foot of freezer space at a time.
Adding large amounts of unfrozen food will
cause the motor to run longer.
. Weather is hot and muggy.
. If the temperature outside or inside is warm,
motor running longer is normal.
l
There is enough air circulation space around
l
Allow at least 3 inches (7.5 cm) air space on all
the freezer.
sides of freezer and 2 inches (5 cm) at the back
for proper air circulation.
Freezer feels warm
l
Power cord is plugged into live circuit with
proper voltage.
l
Firmly plug power cord into electrical circuit.
Check circuit voltage at fuse/circuit breaker
box.
During normal operating conditions, the freezer
transfers heat removed from food packages
and air space to the outside room air. The
freezer cabinet may feel warm.
Frost builds up on outside of
cabinet
l
Freezer lid is sealing correctly.
l
With lid closed, press down firmly on the edges
or at the center of the lid. This pressure will
cause the flexible lid to fit flat against the
cabinet and seal. DO NOT OPEN OR CLOSE
LID BY GRASPING A CORNER. USE THE
HANDLE.
I
I
If You Need Assistance, Service or Replacement Parts
If you need service, first see the “Before
You Call For Service” section of this book.
After checking “Before You Call For
Service,” additional help can be found by
calling our COOL-LINE@ service assistance
telephone number.
1. If you need assistance*...
Call Whirlpool COOL-LINES service
assistance telephone number. Dial free
from anywhere in the U.S.:
l-800-253-1301
and talk with one of our trained consultants,
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
To locate the authorized Whirlpool ser-
Mr. Donald Skinner
vice company in your area, call our
Director of Consumer Relations
COOL-LINE@ service assistance telephone
Whirlpool Corporation
number (see Step 1) or look in your
2000 M-63
telephone directory Yellow Pages under:
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
2. If you need service’...
Whirlpool has a
nationwide network of
*y authorized WhirlpoolSM
service companies.
Whirlpool service
technicians are trained
to fulfill the product warranty and provide
after-warranty service, anywhere in the
United States.
APPLIANCES - HOUSEHOLD -
MAJOR - SERVICE & REPAIR
OR
ELECTRICAL APPLIANCES -
MAJOR - REPAIRING & PARTS
OR
WASHING MACHINES, DRYERS
I IRONERS - SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple
,999.9999
Continued on next page
Page 5
