10
Top Innovations, Inc.
TROUBLESHOOTING &CUSTOMER SUPPORT
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up.
Unit is not plugged in. Plug into electrical outlet.
Household Circuit Breaker /
Ground Fault Interrupter has
tripped or blown a fuse.
Reset Circuit Breaker /
Ground Fault Interrupter, or
replace fuse. If you need
assistance, contact a licensed
electrician.
Unit heats up, but fails to
steam.
Water Reservoir is empty. Refill Water Reservoir using
procedures on page 7 of this
manual.
Mineral build-up in unit. Follow Removing Mineral
Build-Up procedure on page
9 of this manual.
Steam output is intermittent. Mineral build-up in unit.
It is normal for unit to
periodically stop steaming
for a few seconds. If steam
stays off for longer periods,
follow Removing Mineral
Build-Up procedure on page
9 of this manual.
CUSTOMER SUPPORT
For problems with your Compact Fabric Steamer, please refer to the troubleshooting
solutions located above. Additional inquiries should be directed to our Customer Support
services through our Web site, www
.steamfast.com, on the Service Request Web page.
If you do not have internet access, you may also contact our Customer Support Department
by telephone, at (800) 711-6617 or (816) 584-9700.
NOTE: In order for our customer service representatives to help you as quickly and
efficiently as possible, please have the following information ready before calling:
• Purchase information (wher
e and when you purchased this product)
• Product Serial Number
