Troubleshooting
PROBLEM SOLUTION
The Refrigerator does not work
at all
or it does not chill sufficiently.
• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature?
Try setting it to a lower temperature.
• Is the Refrigerator in direct sunlight or located near a heat source?
• Is the back of the Refrigerator too close to the wall and therefore keeping air from
circulation?
The food in the
Refrigerator is frozen.
• Is the temperature control on the display set to the correct temperature?
Try setting it to a warmer temperature.
• Is the temperature in the room too low?
• Did you store the food with high water content in the coldest part of the Refrigerator?
Try moving those items into the body of the Refrigerator instead of keeping them in
the Cool Select Pantry™.
You hear unusual noise or
sounds.
• Check that the Refrigerator is level and stable.
• Is the back of the Refrigerator too close to the wall and therefore keeping air from
circulating?
• Was anything dropped behind or under the Refrigerator?
• A “ticking” sound is heard from inside the Refrigerator. It is normal and occurs
because various accessories are contracting or expanding according to the
temperature of the Refrigerator interior.
The front corners and vertical
hinged section of the appliance
are hot and condensation is
occurring.
• Some heat is normal as anti-condensators are installed in the vertical hinged section
of the Refrigerator to prevent condensation.
• Is the Refrigerator door ajar? Condensation can occur when you leave the door open
for a long time.
Ice Maker is not producing ice.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the Freezer temperature too warm? Try setting the Freezer temperature lower.
You can hear water bubbling in
the Refrigerator.
• This is normal. The bubbling comes from the Refrigerator coolant liquid circulating
through the Refrigerator.
There is a bad smell in the
Refrigerator.
• Check for spoiled food.
• Foods with strong odors(for example, sh) should be tightly covered.
• Clean out your Freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the walls of the
Freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufcient space between the foods stored for efcient air circulation.
• Is the Freezer drawer closed properly?
Water dispenser is not
functioning.
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the Refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.
36_ Troubleshooting
Warranty
SAMSUNG REFRIGERATOR (29 CUBIC FEET AND LARGER CAPACITY)
LIMITED WARRANTY TO ORIGINAL PURCHASER
This Samsung brand product, as supplied and distributed by Samsung Electronics America, Inc. (Samsung)
and delivered new, in the original carton to the original consumer purchaser, is warranted by Samsung against
manufacturing defects in materials and workmanship for a limited warranty period of:
one (1) year Parts and Labor on Refrigerator
Five (5) years Parts and Labor on sealed Refrigeration system only*
(*Compressor, evaporator, condenser, drier, connecting tubing)
This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in
the United States. To receive warranty service, the purchaser must contact Samsung for problem determination and
service procedures. Warranty service can only be performed by a Samsung authorized service center. The original
dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung authorized service
center.
Samsung will repair or replace any part found to be defective, at our option and at no charge as stipulatedX herein,
with new or reconditioned parts during the limited warranty period specified above. All replaced parts and products
become the property of Samsung and must be returned to Samsung. Replacement parts and products assume the
remaining original warranty, or ninety (90) days, whichever is longer.
In-home service will be provided during the warranty labor period subject to availability within the contiguous United
States. In-home service is not available in all areas. To receive in-home service, the product must be unobstructed
and accessible from floor level to service personnel. If during in-home service repair cannot be completed, it may
be necessary to remove, repair and return the product. If in-home service is unavailable, Samsung may elect, at
our option, to provide for transportation of our choice to and from a Samsung authorized service center. Otherwise,
transportation to and from the Samsung authorized service center is the responsibility of the purchaser.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal,
noncommercial use of this product, and shall not apply to the following, including, but not limited to: damage which
occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered
product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other
acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications,
installations, repairs, external plumbing and leaks, external wiring, circuit breakers, fuses or connectors not supplied
and authorized by Samsung, or which damage this product or result in service problems; incorrect electrical line
voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning,
maintenance and environmental instructions that are covered and prescribed in the instruction book; loss of food due
to spoilage; consumable items including filters and light bulbs.
