IV. TROUBLESHOOTING / REPAIR
CAUTION: DISCONNECT AIR SUPPLY BEFORE REMOVING PAD GUARD
OR COOLING PADS FROM THE PORT-A-COOL® unit.
A. Troubleshooting
The most common problems with a PORT-A-COOL® unit are operational, meaning that
the PORT-A-COOL® unit does not operate properly. The PORT-A-COOL® unit consists of
three systems. It is important to determine which system of the PORT-A-COOL® unit the
problem is associated with. This may not always be obvious in that certain problems may be
associated with more than one system.
When determining which system that the problem is associated with, you must first
define the problem, i.e. the pump is not operating. Although this might seem a bit over-
simplified, this particular problem may be caused by several things. So while defining the
problem, a careful check of all systems should be made to fully understand the extent of
the problem.
If you are having difficulty determining the exact problem it is best to contact the distribu-
tor from whom the PORT-A-COOL® unit unit was purchased. The distributors are fac-
tory trained and will be able to have your PORT-A-COOL® unit unit repaired quickly.
V. REPLACEMENT PARTS
Warranty Replacement Parts
Replacement-parts may be acquired from the distributor from which you purchased the
PORT-A-COOL® unit. If you are not certain from whom the PORT-A-COOL® unit was
purchased please call the Port-A-Cool, LLC Technical Support Hot Line (888-266-5243) or
email Tech Support at support@port-a-cool.com and have the serial number of your unit
ready. The serial number will help us determine whom the appropriate distributor is, the
model of PORT-A-COOL® unit and how best to locate the required parts.
Non-Warranty Replacement Parts
Again replacement parts should be ordered from the distributor from which you pur-
chased the PORT-A-COOL® unit. If you are unable to acquire the necessary parts please
call the Technical Support Hot Line (888-266-5243)(U.S. only) or email Tech Support at
support@port-a-cool.com for the nearest stocking distributor.
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