Clearing jams
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Clearing jams
By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more
information on avoiding paper jams, see Avoiding jams on page 18. If jams do occur, follow the steps outlined in this
section.
To resolve the paper jam messages, you must clear the entire paper path, and then press to clear the message and
resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the
Auto setting does not guarantee the page will print.
Identifying jams
When the printer jams, the appropriate jam message appears on the printer control panel.
Understanding jam messages
The following table lists the jam messages that can occur and the action necessary to clear the message. The jam
message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have
cleared all possible jams.
Message What to do
200 Paper Jam - Remove Cartridge Open the front door, remove the toner cartridge, and remove the
jammed print media.
201 Paper Jam - Remove Cartridge Open the front door, remove the toner cartridge, and remove the
jammed print media.
202 Paper Jam - Open Rear Door Open the rear printer exit, and remove the jammed print media.
231 Paper Jam - Open Rear Door Open the rear printer exit, and remove the jammed print media.
233 Paper Jam - Remove Tray Remove the paper tray, push down the green lever, and remove the
jammed print media.
234 Paper Jam - Check Duplex Remove the paper tray, push down the green lever, and remove the
jammed media. If no jammed media is present, open the rear paper
exit, and remove the jammed print media.
235 Paper Jam - Open Rear Door Open the rear printer exit, and remove the jammed print media.
241, 242 Paper Jam - Check tray <x> Open tray <x> to remove the jammed print media.
251 Paper Jam - Check Man Feeder Remove jammed print media from the manual feeder.
