2
3. Troubleshooting
Phenomenon Solution
The interactive
pen stops
working.
The interactive pen may stop working at the event of USB
cable plugging in or the computer booting up that Starboard
Software already installed.
> Connect the projector after the computer starts up, making
sure the system is ready to use.
> If you got the message dialog showing "Starboard is not
connected" after "Check Connection" command through
Starboard Software menu and the interactive pen still not
working, turn off the projector power and try again from
the beginning.
The interactive
pen or system
does not work
properly or
intermittently
works.
This may be due to exhaustion of the battery of the pen.
> Replace the battery with new one.
Use only the specified and perfect battery. When putting it
in, be careful not to make a mistake in polarity.
This may be due to poor contact of the battery of the pen.
> Remove the battery and load it again.
Use only the specified and perfect battery. When putting it
in, be careful not to make a mistake in polarity.
There may be obstacles in between the interactive pen and
sensors on the projector.
> Remove all things between the pen and sensors.
> The way of holding the pen or your position will be
affected to the system. Hold the pen as perpendicular to
the interactive surface as possible and not to block the
pass from pen to sensor.
The mouse
cursor or drawing
image does not
match with actual
pen tipping point.
It is recommended to keep room temperature between 16
and 35 Celsius when using the interactive function.
Calibrate again to optimize the interactive system.
The LiveViewer
Software and
Starboard
Software may
work at the same
time.
The LiveViewer may not display the annotations that are
made by Starboard Software.
> Use the latest LiveViewer software to support Starboard
software annotation (It will release on May, 2011).
Meantime, please use Starboard software on analog RGB
or HDMI input.
