Service notifications
To view the latest service notifications, refer to the HP website
(http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click
the Troubleshoot a Problem link on the product page.
Server power-on problems flowchart
Symptoms:
• The server does not power on.
• The system power LED (“System Insight Display LEDs” (page 10)) is off or amber.
• The external health LED (“System Insight Display LEDs” (page 10)) is red or amber.
• The internal health LED (“System Insight Display LEDs” (page 10)) is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
• Improperly seated or faulty power supply
• Loose or faulty power cord
• Power source problem
• Power on circuit problem
• Improperly seated component or interlock problem (“System Insight Display LEDs”
(page 10))
• Faulty internal component
Refer toItem
Chapter 1 (page 7)1
“HP Insight Diagnostics” (page 67) or in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (http://www.hp.com/support)
2
“Loose connections” (page 74)3
Server maintenance and service guide, located on the Documentation CD, or the HP website (http://
www.hp.com/products/servers/platforms)
4
“Integrated Management Log” (page 67) or in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or on the HP website (http://www.hp.com/support)
5
"Power source problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation
CD or on the HP website (http://www.hp.com/support)
6
• "Power supply problems" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (http://www.hp.com/support)
• Server maintenance and service guide, located on the Documentation CD, or the HP website (http://
www.hp.com/products/servers/platforms)
7
"System open circuits and short circuits" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website (http://www.hp.com/support)
8
Service notifications 75
