For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP Photosmart.
The display shows the wrong language
Cause: You might have selected the incorrect language when setting up the
HP Photosmart.
Solution: You can change the language settings at any time from the
Preferences menu.
For more information, see:
“
Set your language and country/region” on page 13
The wrong measurements are showing in menus on the display
Cause: You might have selected the incorrect country/region when setting up the
HP Photosmart. The country/region you select determines the paper sizes shown on
the display.
Solution: You can change the country/region settings from the Preferences menu.
For more information, see:
“
Set your language and country/region” on page 13
I received a message on the display that the printer alignment failed
Cause: The incorrect type of paper is loaded in the input tray (for example, colored
paper, paper with text on it or, certain recycled paper).
Solution: Load unused plain white letter or A4 paper into the input tray, and then
try the alignment again.
If the alignment fails again, you might have a defective sensor on the print head
assembly. Contact HP support. Go to
www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
support.
For more information, see:
“
Align the printer” on page 89
I received a message on the display about a paper jam or a blocked print head
assembly
Cause: The HP Photosmart has a paper jam.
Chapter 12
104 Troubleshooting
Troubleshooting
