3-16 Troubleshooting Analysis Guide (TAGs)
TAG 011: Lower Cassette Malfunction
Error Code: 011
Possible Causes: Cassette empty
Paper incorrectly loaded
Possible Defects: Lower paper empty actuator
Lower paper empty sensor
Lower cassette tray
Lower pressure lever
Lower cassette release cam
Lower cassette release latch
Lower cassette release lever
Spring
Connectors/wiring
PCL board
1
Make sure paper is in the lower cassette.
• Make sure the paper is loaded correctly so that the side and rear guides are positioned securely
against the paper in the cassettes.
• Power-on-reset the printer.
• Run test prints.
Is error code 011 displayed?
No: The paper was loaded incorrectly. Turn to TAG 002: Check & Problem Resolution
Yes: Continue.
2
Remove the lower cassette.
• Inspect the lower paper empty sensor actuator for binding, or for a damaged or broken part.
Is it in good working order?
No: Replace the actuator, then turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
3
Open the rear door and install an interlock by-pass tool.
• Check the voltage from TP3-14 to ground on the PCL board.
• Activate the lower paper sensor actuator manually.
Does the voltage change from 0 Vdc to +12Vdc?
No: Replace the lower paper empty sensor, then turn to TAG 002: Check & Problem Resolu-
tion.
Yes: Continue.
