hp photosmart 1315 color printer
troubleshooting
46
The software did not
install correctly.
OR
You need to uninstall
the printer software
for any reason.
There may be a conflict
with your virus protection
program.
OR
There may be a conflict
with another software
program.
OR
There may be a conflict
with another device
already connected to the
computer.
Windows PC
1 Uninstall the printer software. Insert the
printer software CD into your computer,
click Remove HP PhotoSmart software,
then follow the instructions on your
computer screen.
2 When the uninstall is completed, shut
down Windows, turn the computer OFF
and then turn it back ON.
3 Close any active virus protection
programs.
4 Reinstall the printer software. See the
Setup Guide for instructions.
Macintosh
1 Uninstall your printer software. Insert the
printer software CD into your computer,
select Uninstall from the Installer, then
follow the instructions on your computer
screen.
2 Close any active virus protection
programs.
3 Exit all software programs.
4 Reinstall the printer software.
software problems (continued)
Problem Possible cause Solution
