A SERVICE OF

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PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM CAUSE SOLUTION
PROBLEM CAUSE SOLUTION
Motor will not start.
Electric Plug
Push plug securely into outlet.
Try another outlet.
Check circuit breaker.
Check Power Switch
Make sure power switch is on.
Does not clean the carpet
Dust Cup and Filter
Empty the dust cup and clean or replace the fi lter.
or fl oor.
Hint:
If picking up fi ne dust, the dust cup may
not
look full but a fi ne substance tends to reduce
suction when it blocks the airfl ow through the fi lter.
Be sure dust cup is properly installed in hand vac.
Brush Roll
Clean hair and thread from bristles and end cap
area. Replace brush roll if bristles are worn.
Intake Nozzle
Remove hand vacuum from base and look for
blockage in the air path from the fl oor nozzle to the
hand vacuum. Lay the stick vacuum fl at and use a
screwdriver to pull the blockage up and out of the
air path. Reattach the hand vacuum; turn the unit
on to clear any remaining debris. Remove hand
vacuum and recheck for additional clogs. Repeat
above steps if needed.
No suction.
Filter
Clean or replace the fi lter.
Hint:
If picking up fi ne
dust, the dust cup may
not
look full, but a fi ne
substance tends to reduce suction when it blocks
the airfl ow through the fi lter.
Intake Nozzle
Remove hand vacuum from base and look for
blockage in the air path from the fl oor nozzle to the
hand vacuum. Lay the stick vacuum fl at and use a
screwdriver to pull the blockage up and out of the
air path. Reattach the hand vacuum; turn the unit
on to clear any remaining debris. Remove hand
vacuum and recheck for additional clogs. Repeat
above steps if needed.
Noise from brush roll area.
Brush Roll
Remove and clean debris from brush roll area.
Clean hair and threads from brush roll.
Brush roll not turning.
Brush Roll
Remove and clean debris from brush roll area.
Clean hair and threads from brush roll.
Power Switch
Switch has three positions; off (O), suction only (I)
and suction with brush roll (IIII).
Hand Vacuum Secured
Remove hand vacuum from base. Reinstall into
base by pushing fi rmly until hand vac locks into
place.
How to maintain brush roll.
Brush Roll Area
Remove and clean debris from brush roll area.
Clean hair and threads from brush roll.
Do not attempt to lubricate the bearings in the
brush roll. They are permanently lubricated at the
factory.
Brush Roll Belt
The brush roll belt is a cogged design that should
not require replacement.
PROBLEM CAUSE SOLUTION
or fl oor.
PROBLEM CAUSE SOLUTION
or fl oor.
7
3
3
Electric Plug
3
Electric Plug
3
3
Check Power Switch
3
Check Power Switch
3
3
Dust Cup and Filter
3
Dust Cup and Filter
3
3
Brush Roll
3
Brush Roll
3
3
Intake Nozzle
3
Intake Nozzle
3
3
Filter
3
Filter
3
3
Intake Nozzle
3
Intake Nozzle
3
3
Brush Roll
3
Brush Roll
3
3
Brush Roll
3
Brush Roll
3
3
Power Switch
3
Power Switch
3
3
Hand Vacuum Secured
3
Hand Vacuum Secured
3
3
Brush Roll Area
3
Brush Roll Area
3
3
Brush Roll Belt
3
Brush Roll Belt