Note: Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM information
print). If the counter value is 7% or more, also replace the ink absorber kit (QY5-0178) when replacing the logic board ass'y, or
register the current ink absorber counter value to the replaced new logic board instead. [See 3-3. Adjustment / Settings, (9)
Service mode, for details.]
2-3. Other Error Messages
5B11: Borderless-print ink absorber
8 times
Print head
temperature
rise error
[5200] The print head temperature exceeded the specified
value.
- Print head (QY6-0070)
- Logic board (QM2-3827)
9 times EEPROM
error
[6800] A problem occurred in writing to the EEPROM. - Logic board (QM2-3827)
10 times VH monitor
error
[B200] The internal temperature exceeded the specified
value.
- Print head (QY6-0070)
- Carriage unit (QM2-3753)
- Logic board (QM2-3827)
12 times PG position
error
[5C10] An error occurred in the PG motor during purging
operation.
- Sheet feed unit (QM2-3762)
- Logic board (QM2-3827)
- Purge unit (QM2-3754)
15 times
USB Host
VBUS
overcurrent
[9000] The USB Host VBUS is overloaded. - Logic board (QM2-3827)
19 times Ink tank
osition sensor
error
[6502] None of the ink tank position is detected.
- Spur base unit (QM2-3750)
- Logic board (QM2-3827)
20 times Other
hardware error
[6500] The PCI bus error is detected by the ASIC. - Logic board (QM2-3827)
22 times
Scanner home
position error
[5010] The scanner unit cannot detect the home position, or
the scanner unit warming-up is not performed
properly at power-on.
On the LCD, "Scanner is not operating correctly." is
displayed.
- Scanner unit (QM2-3775)
Alarm and Power
LEDs lit
ROM error,
RAM error
A flash ROM or RAM checksum error occurred at
hard-power-on.
- Logic board (QM2-3827)
Message on the LCD Cause Solution
The selected paper cannot be fed from
front feeder. Change the paper source.
The paper type being used is not supported for
paper feeding from the front feeder.
Change the paper source to the ASF.
Borderless print is not available for
paper from the front feeder. Change the
paper source and press [OK].
Borderless print is attempted when the front
feeder is selected as the paper source.
Change the paper source to the ASF.
Cannot specify the followings together.
Change one of the settings.
Settings made conflict each other. The error message is displayed for a while, then
the LCD automatically returns to the display
before the error occurrence.
Device memory is full. Cannot continue
process. Reduce the number of photos to
print.
The memory is not sufficient to do the print job.
Reduce the amount of data to be printed, or
print from a computer.
Failed to scan. Either document cannot
be scanned or is not placed on the platen
glass.
The machine failed in scanning the document
for Fit-to-page copy, or photos or films were
not recognized in pre-scanning.
Press the OK button to clear the error.
Press <>.
(<>: Color button icon)
The Black button was pressed, but it is invalid.
A temporary error. Press the Color button to
continue the operation.
Press <>.
(<>: Black button icon)
The Color button was pressed, but it is invalid.
A temporary error. Press the Black button to
continue the operation.
There are no photos in memory card. Supported image files are not in the memory
card.
A temporary error.
- Confirm that supported image files are in the
memory card.
- Images with double-byte characters used in
the file name (or folder name) may not be
recognized. Change the file (or folder) name
so that it contains only single-byte
alphanumeric characters.
