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What to do if...
Problem Possible cause/Solution
The machine fills then empties
immediately:
The end of the drain hose is too low.
● Refer to relevant paragraph in «water drainage»
section.
The machine does not empty
and/or does not spin:
The drain hose is squashed or kinked. «Cannot drain
the water. Please check that the filter is clean and
then press button START»
● Check the drain hose connection.
The drain filter is clogged. «Cannot drain the water.
Please check that the filter is clean and then press
button START»
● Clean the drain pump.
An option or a programme the ends with the water
still in tub or a that eliminates all the spinning phases
has been selected.
● Select a draining or spinning programme.
The laundry is not evenly distributed in the drum.
● Redistribute the laundry.
The machine does not fill:
The water tap is closed. «Cannot fill water. Please
check that the tap is open and then press button
START».
● Open the water tap.
The inlet hose is squashed or kinked. «Cannot fill
water. Please check that the tap is open and then
press button START».
● Check the inlet hose connection.
The filter in the inlet hose is blocked. «Cannot fill
water. Please check that the tap is open and then
press button START».
● Clean the water inlet hose filter.
The door is not properly closed «Please check that
the door is closed properly and then press
button START».
● Close firmly the door.
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