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TROUBLESHOOTING
Problem Possible Reason Solution
No LCD display
but can hear
sound
After some
time, the LCD
will turn off
Press any key and the LCD should display
again.
LCD display but
with no sound
Volume is
turned down
Adjust the volume control.
The Headphone
is connected
Unplug headphones from the headphone
jack.
No LCD or sound
but TV indicator
light is ON
Cable is plugged
into AV jack
Unplug the AV cable from the AV output
jack.
TV indicator ON
but no picture
on TV
Incorrect TV
connection
Make sure that the yellow plug of the
AV cable is connected to the Video IN
terminal (Usually yellow) of the TV.
Incorrect TV
mode selected
Make sure that the TV is set to “Video”
mode. Some TVs have several video
inputs – please make sure you selected the
video input that matches the video port
connected to the V.SMILE POCKET™ unit.
TV or LCD display
turns ON and
OFF immediately
Battery power
low
Replace battery.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual,
we encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is
typically located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet : www.vtechkids.com
Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
CARE & MAINTENANCE / TECHNICAL SUPPORT
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