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Email us at:
support@guitammer.com
The Guitammer Company
1-888-676-2828
8:30 AM – 5:30 PM EST
Visit us on the web at:
www.thebuttkicker.com
STOP!
If you have questions or need technical support,
please contact The Guitammer Company, not
the store where you purchased the product.
FAQ’s
Q. Everything is hooked up but I’m not getting any output from the ButtKicker® Gamer.
A. Here are a few things to check. Make sure that:
- The ButtKicker Power Amplifier is plugged in and turned on.
- All connections are firmly connected.
- Software is properly installed and functioning.
- Sound is not muted and volume is turned up.
- Your computer’s sound card is turned up enough and the bass setting is set high enough.
Refer to the “SOFTWARE VOLUME CONTROLS IN MICROSOFT WINDOWS®” section of the “Software
and Hardware Gain Controls for PC” in the Product Information Guide.
Q. How should I set the switches and knobs on the front of the ButtKicker Power Amplifier?
A. The following are general guidelines:
Media Low Cutoff Switch High Cutoff Switch High Cutoff Freq. Knob
Games on on 40 Hz
Music on off disabled by the high cut switch
Movies off on 80 Hz
* Adjust the volume so that the ButtKicker Gamer meets your intensity preference.
Q. I get a lot of extra shaking even when there isn’t any action in the game or movie. How can I get rid of this?
A. The ButtKicker Gamer is reacting to bass in the soundtrack. Turn on the high cut switch and dial the high
cut knob down to a lower frequency. The extra shaking may also be eliminated by turning off the background
music from the in-game settings menu.
Q. MY CHAIR RATTLES!?! How can I fix this problem?
A. The part that most often rattles is the lever that controls the pneumatic lift cylinder and/or tilt control.
The rattle can be eliminated by jamming foam under the lever or by hanging a bean bag on the handle.
Q. What happens to the cables when I twist around in my seat?
A. There is a strain relief already attached to the ButtKicker Gamer cable which will allow you to spin around
without immediately putting strain on the cable. Should the cable get wrapped around the center post more
than just a few times, spin the chair back the other way until the cable is no longer twisted.
Q. At times I use my chair away from my desk, how can I do that with the cable attached?
A. The quick release on the ButtKicker Gamer cable allows the cable to easily disconnect at the base of
the chair without having to remove the ButtKicker Gamer from your chair.
Q. I hear a knocking or banging noise coming from the ButtKicker Gamer?
A. That is the internal piston of the ButtKicker Gamer hitting the inside of the housing. Although this will not
immediately harm the unit, you should turn the volume down (lower) on the ButtKicker Power Amplifier to
avoid this “over driving” of the ButtKicker Gamer.
For more information, refer to the Product Information Guide.
Visit www.thebuttkicker.com for more FAQ’s and details on other ButtKicker products and accessories.