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Troubleshooting
Additional information
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, See also "There is no picture on the TV screen" and "Picture noise
appears on the TV screen".
The aspect ratio does not change even when playing the DVD with the
aspect ratio setting adjusted and/or playing 16:9 pictures of a DVD.
, Depending on the DVD, the aspect ratio cannot be changed.
, Check that the console is connected to the TV directly. If there is a selector or
receiver (AV amplifier) connected between the console and TV, depending on
the type of device connected, the aspect ratio cannot be changed.
, Depending on the TV, the aspect ratio cannot be changed.
The size of the video image and the TV screen do not match.
, Set the aspect ratio to match your TV screen ( page 28). If changing the
setting does not work, try adjusting the aspect ratio of your TV. Refer to the
instructions supplied with your TV for details.
There is no sound.
, Switch the input mode of the TV (or VCR) as appropriate for the connector in
use on the console.
, Check that the TV volume is not set to "mute". Also check that the TV volume
level is set properly.
, If the console is connected to an audio device, check the settings on the
connected device. Refer to the instructions supplied with the device for details.
, Try using another compatible AV cable ( page 10). There may be a problem
with the AV cable in use.
, Some PlayStation
®2 format software titles do not support audio output from the
DIGITAL OUT (OPTICAL) connector. Connect the console to the audio device
using an analog AV cable, such as the supplied AV cable (integrated audio/
video) ( page 9).
Sound quality is poor.
, Check that the disc is clean and does not have any scratches. If the disc is dirty,
clean it ( page 6).
, If you move the console from a cold to a warm location, allow the console to
adjust to room temperature before use.
, If moisture condensation occurs, remove the disc and do not use the console for
several hours until the condensation evaporates ( page 6).
, Some PlayStation
® format software titles may not perform properly on the
PlayStation
®2 console. For more information, call the PlayStation® service line
at the number listed on your warranty card for assistance.
There is no sound or the sound quality from the digital audio equipment
is poor.
, Check that the disc is clean and does not have any scratches. If the disc is dirty,
clean it ( page 6).
, Set "Digital Out (Optical)" to "On" in the System Configuration menu
( page 36).
, If playing a DTS audio track using an audio device with a built-in DTS decoder,
check that the settings are correct ( pages 32, 36). If the console is connected
to an audio device without a built-in DTS decoder, select tracks other than DTS
audio tracks to play.
, Some PlayStation
®2 format software titles do not support audio output from the
DIGITAL OUT (OPTICAL) connector. Connect the console to the audio device
using an analog AV cable, such as the supplied AV cable (integrated audio/
video) ( page 9).
, See also "There is no sound" and "Sound quality is poor".
Surround effect is not present when playing a DVD with a Dolby Digital
audio track.
, Check that the console is connected to an audio device with a built-in Dolby
Digital decoder using an optical digital cable.
, Check that the settings of the audio device are correct. Refer to the instructions
supplied with the device for details.
, Set "Dolby Digital" to "On" in "Audio Digital Out" ( page 32).
, For some DVDs with a Dolby Digital audio track, the output signal may not
comprise the entire 5.1 channel range.
Sound