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Troubleshooting
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Additional information
Go through this section if you experience difficulty in operating the
PlayStation
®2 console. Should any problem persist, call the PlayStation®
service line at the number listed on your guarantee card for assistance.
There is no picture on the TV screen.
, Check whether the =/1 (on/standby) indicator on the console front is lit in red. If
it is red, press the =/1 (on/standby)/RESET button to turn on the console (the
=/1 indicator will turn green).
, Switch the input mode of the TV (or VCR) as appropriate for the connector in
use on the console.
, Try using another compatible AV Cable. There may be a problem with the AV
Cable in use.
, Set "Component Video Out" to "Y Cb/Pb Cr/Pr" in the System Configuration
menu ( page 38) when connecting the console to the component AV inputs on
a TV. Use the supplied AV Cable (integrated audio/video) to make the setting,
and then connect to the TV using the Component AV Cable (for PlayStation®2)
(sold separately).
, Check that the inserted disc can be played with the PlayStation®2 console
( page 45).
Picture noise appears on the TV screen.
, Check that the disc is clean and does not have any scratches. If the disc is dirty,
clean it ( page 6).
, If you move the console from a cold to a warm location, allow the console to
adjust to room temperature before use.
, If moisture condensation occurs, remove the disc and do not use the console for
several hours until the condensation evaporates ( page 6).
, For some output connectors on a TV, the component video output setting needs
to be set. Check that the correct settings have been made ( page 38).
, Some PlayStation® format software titles may not perform properly on the
PlayStation®2 console. For more information, call the PlayStation® service line
at the number listed on your guarantee card for assistance.
, Some TVs may experience a bouncing effect in their pictures when using the
PlayStation®2 console. If this happens, connect the console to another TV.
"The disc could not be read" is displayed on the screen.
, Check that the disc is placed in the console with the label side facing up
( page 15).
, Check that the disc is clean and does not have any scratches. If the disc is dirty,
clean it ( page 6).
There is no picture or picture noise appears when playing a DVD.
, When playing a DVD, connect the console to the TV directly ( page 10). If
the video signal from the console is coming through a VCR to the TV, copy
protection on some DVDs may affect picture quality.
, If the console is connected to a TV or cable* that does not support progressive
scan (480p), no image will be displayed when you set "Progressive" to "On" in
the Control Panel. Clear the "Progressive" setting ( pages 30, 40). If picture
noise appears when using a TV that supports progressive scan (480p), also clear
the "Progressive" setting.
* The Component AV Cable (for PlayStation®2) (sold separately) is compatible
with progressive scan.
, A DVD-R or DVD-RW disc that is not finalised cannot be played on the
PlayStation®2 console.
, Content of a video recorded on CPRM-compatible DVD-R or CPRM-compatible
DVD-RW discs cannot be played on the PlayStation®2 console.
Troubleshooting
Check the following items first:
• The console is turned on.
• The AC power cord is connected properly to the electrical outlet.
• The cables are correctly and securely connected.
Check also for the TV or monitor and other connected devices.
Picture