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Before requesting service
Troubleshooting
GB
When connecting a USB device, the message "An unknown USB device
has been connected." is displayed.
, The connected USB device may not be usable with the system.
, The device may be compatible with specific software only. If software that is
compatible with the device is started, the device will become usable.
, There may be too many USB hubs connected. Try removing a USB hub.
The disc cannot be removed.
, Touch the eject button on the system front for 10 seconds or longer to force the
disc to eject. After removing and before reinserting a disc into the system, turn
off the system, and then turn on the system again to resume use.
The Wireless Controller does not function.
, When using the controller wirelessly, if the controller and the system are too far
apart, you will not be able to operate the system effectively.
, When using the Wireless Controller, you must pair it with the system and assign
it a controller number. With the system turned on (power indicator on the system
front is lit solid green), connect the system and the controller using the USB
cable, and then press the PS button on the controller.
, The controller number may have been cleared. Press the PS button on the
controller to reassign the number.
, Check the charge level of the Wireless Controller battery. When the controller is
used in wireless mode, it will not function if the battery does not have any charge
left. Charge the battery by connecting the controller to the system with the USB
cable.
, Wireless Controllers for the PS3™ system are not equipped with a vibration
function and will not vibrate when using software that support the vibration
function.
, Reset the Wireless Controller by pushing the reset button on the controller rear
with a sharp-tipped object such as a pen.
The battery does not charge or does not fully recharge.
, The battery can only be charged when the system is turned on (when the power
indicator on the system front is lit green).
, Check whether the connector on the USB cable is dirty. If dirty, wipe it with a
soft cloth.
, See "Wireless Controller battery" ( page 17).
The battery charge does not last long.
, The battery may be wearing out. Battery duration will gradually decrease with
repeated usage and age. See "Wireless Controller battery" ( page 17).
Even when the battery is not being used, it loses its charge.
, Battery charge is used even when the Wireless Controller is not in use. It is
recommended that you charge the battery frequently.
The system makes noise.
, Because some discs read at higher speeds, disc noise may be louder than normal.
, When using the system in a location where heat can build up, such as an enclosed
AV cabinet, the fan will rotate rapidly to reduce the system's internal temperature
and this may generate increased noise. Move the system to a location with good
ventilation.
Wireless Controller
Other issues
Reset button