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Factory Express Portfolio
Factory Express PortfolioFactory Express Portfolio
Factory Express Portfolio
for Servers and Storage
for Servers and Storagefor Servers and Storage
for Servers and Storage
HP Factory Express offers configuration, customization, integration and deployment services for HP servers and storage
products. Customers can choose how their factory solutions are built, tested, integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex configuration and design
services as well as individual factory services, such as image loading, asset tagging, and custom packaging. HP products
supported through Factory Express include a wide array of servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server
Blades, HP BladeSystem, HP 9000 servers as well as the MSA1000, VA7xxx, EVA3000 & EVA5000, XP, rackable tape
libraries and configurable network switches.
For more information on how to order please contact your sales representative or go to
www.hp.com/go/factory-express
.
Service and Support
Service and SupportService and Support
Service and Support
Three-year limited warranty, including hardware diagnostic support, pre-failure warranty (coverage of hard drives, memory
and processors). The warranty is fully supported by HP Services and a worldwide network of resellers and service providers. In
addition 90-day's getting started software telephone support may be covered under the warranty or available for an
additional fee. Enhancements to warranty services are available through HP Care Pack services.
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Limited warranty includes 3 year parts, 3 year labor, 3-year on-site support.
Care Pack services provide a range of life cycle support options that let you choose the service levels that meet your business
requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window
with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMWare-based IT
solutions helping to deliver high level of application availability. Response times range from 30 mins for critical
problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack services include coverage for the HP branded hardware options qualified for the server, purchased at the
same time or afterward, internal to the enclosure, as well as 22" and smaller external monitors and tower UPS options up to
3kVA; these items will be covered at the same service level and for the same coverage period as the server. Coverage of UPS
Battery is not included, standard warranty terms & conditions apply. For servers or storage systems installed within a rack,
service also covers all HP qualified rack options installed within the same rack.
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For more information on HP Care Pack services, contact any of our worldwide sales offices or resellers or visit our
worldwide Web site on the internet at:
http://www.hp.com/hps/carepack
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For more complete information on HP Services offerings, customers and resellers, please visit us at:
http://www.hp.com/hps
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Additional information regarding worldwide limited warranty and technical support is available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
QuickSpecs
HP ProLiant ML570 Generation 2 (G2)
HP ProLiant ML570 Generation 2 (G2)HP ProLiant ML570 Generation 2 (G2)
HP ProLiant ML570 Generation 2 (G2)
Standard Features
DA - 11421 Worldwide — Version 43 — April 1, 2005
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